My Promotion or Discount Code Is Not Working
Check the code, deadline, qualifying products, minimum subtotal, and discount type before checkout.
Quick answer: Enter the code exactly as provided and confirm that the current cart meets the promotion’s date, product, event, and minimum-order requirements.
Check the code
- Enter the code exactly, including letters, numbers, and capitalization shown in the promotion.
- Remove spaces before or after the code.
- Confirm that the code belongs to the current school or photo event.
- Check the expiration date and time listed in the promotion.
- Apply the code before submitting payment and review the updated order summary.
Check the cart requirements
- The cart may need to reach a minimum product subtotal.
- Only certain packages, products, or categories may qualify.
- The offer may apply to products, shipping, handling, or the full order—not necessarily every charge.
- The promotion may be limited to one event, one ordering window, or one customer use.
- An automatic free-shipping offer may not require a code at all.
Review the final total
A successfully applied promotion should appear in the order summary before payment. Read the description next to the discount so you can confirm what it changed. Do not assume the offer applied simply because the code field accepted the text.
Important: Expired promotions and event-specific offers may not be restored after checkout. Contact Van Gogh before paying when the published offer should apply but the order summary does not show it.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Exact promotion code
- School and photo event
- Screenshot or copy of the promotion
- Screenshot of the cart and subtotal
- Products in the cart
- Date and time you attempted to use the code
For your security, never send a full card number, security code, banking password, or account password.