How to Place an Online Photo Order

Quick answer: Open the correct student gallery, choose products, complete every required image and background selection, review delivery, and save the confirmation number.

Step 1: Open and verify the gallery

Open the Van Gogh Online Gallery using the link or Online Code for the photo event.
Confirm the student’s name, school, and event.
Review all available poses before selecting products.

Step 2: Choose a product path

Prebuilt packages combine popular print sizes and may include a digital download.
Build Your Own packages let you choose the available print sheets or digital files included in that package.
Digital products provide electronic image files and do not automatically include physical prints.
À la carte items let you purchase individual print sheets or specialty products.

Step 3: Complete every selection

Select the required pose, background, crop, quantity, and personalization for every item in the package. A package cannot be added until all required selection boxes are complete.

Step 4: Add another child, when needed

Use the gallery’s add-another-subject option or open the next child’s code. Products are selected separately for each student. The system may combine compatible students into one checkout or keep them in separate carts.

Step 5: Review delivery and payment

Review the student and product listed under every cart item.
Confirm whether the order will be delivered to school or shipped to a home address.
Check shipping, handling, tax, discounts, and the final total before paying.
Enter the billing and contact information exactly as requested.
Submit payment once and wait for the confirmation page.

Step 6: Save the confirmation

Keep the order number and confirmation email until every print, specialty item, class product, and digital file has been received. The order number is the fastest way for Customer Support to locate an order.

Important: A screenshot of the shopping cart is not an order confirmation. The order is complete only when an order number or confirmation page is displayed and a completed order is recorded.

Still need help?

Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.

Please include:

Student’s full name
School name and city
Online Code
Email used at checkout
Order number, if one appeared
Screenshot of the cart or error

For your security, never send a full card number, security code, banking password, or account password.