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How to Correct an Email Address, Shipping Address, or Student Information

Send the correction and order number immediately so Van Gogh can update information before delivery or digital fulfillment.

Quick answer: Contact Van Gogh immediately with the order number and corrected information. Address and email changes are time-sensitive because they affect shipping, confirmations, and digital delivery.

Wrong email address

The checkout email receives the order confirmation and any digital-download message. The customer-service email listed on Van Gogh order receipts is info@vangoghphoto.com. Customer Support can verify the order and update or resend information when the order can be located. Include the Order Number and both the incorrect and corrected email addresses.

Wrong home-shipping address

Send the complete corrected address—including unit number, city, state, and ZIP code—before the order is released. Once a carrier has accepted the shipment, Van Gogh may not be able to redirect it.

Wrong student, grade, teacher, or school information

Accurate student information helps match prepay orders, sort school-delivery packages, and identify support requests. Correct the record promptly. Changing typed information does not automatically change the photographed student or the image selected in the order.

What not to do

  • Do not submit a duplicate paid order simply to fix contact information.
  • Do not send a full card number or security code.
  • Do not contact a shipping carrier with an unverified order number.
  • Do not ask the school to edit a completed Van Gogh payment; Van Gogh Customer Support handles the order record.

Important: For a digital order sent to the wrong email, contact Van Gogh rather than purchasing the file again. Customer Support can confirm the order and resend the delivery link after verification.

Still need help?

Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.

Please include:

  • Order number
  • Student’s full name and school
  • Incorrect information currently on the order
  • Complete corrected information
  • Email used at checkout
  • Home-shipping tracking number, if already issued

For your security, never send a full card number, security code, banking password, or account password.

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