How to Change or Cancel an Order

Quick answer: Submit a support request as soon as you notice the issue. Changes are most likely before the order has been released to production.

Changes that may be possible before release

Pose or image selection
Background selection
Crop or zoom
Black-and-white or another image option
Shipping or billing address
Personalized text
Customer email address

After production begins

Once an order has been released, printed, shipped, or delivered, the original order usually cannot be edited. Van Gogh may instead correct the issue through a replacement or reprint when appropriate.

Cancellation requests

Cancellation eligibility depends on the order’s current status and the products included. Digital files, retouched images, personalized products, class products, and specialty items may enter fulfillment quickly or use event-specific production steps. Customer Support will review the request rather than assuming every order can be stopped.

What to do immediately

Do not place a second order unless Customer Support tells you to do so.
Submit the order number and the exact requested change.
Include the correct image, background, address, or text.
Keep the original order confirmation until the request is resolved.

Important: A message sent after production or shipment does not guarantee that the order can be changed or canceled. The earlier Van Gogh receives complete information, the better the chance of correcting it before release.

Still need help?

Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.

Please include:

Order number
Student’s full name and school
Email used at checkout
Exact product that needs to change
Current selection and requested selection
Correct shipping address, if applicable
Screenshot of the order confirmation

For your security, never send a full card number, security code, banking password, or account password.