Van Gogh’s Satisfaction Guarantee, Reprints, and Refunds
Van Gogh stands behind its products and reviews the best correction based on the order, issue, and fulfillment status.
Quick answer: Contact Van Gogh promptly when an order is missing, damaged, incorrect, or unsatisfactory. Customer Support will review whether a correction, replacement, retake, or refund is appropriate.
Our service commitment
Van Gogh School Photographers has served schools and families since 1947 and stands behind the quality of its photography and products. We want families to receive the student, image, product, and delivery they ordered.
Possible resolutions
- Correct an address, image, background, crop, or personalization before release
- Replace a missing, damaged, lost, or incorrectly produced product
- Resend or correct a digital file
- Arrange an eligible school-scheduled retake
- Refund an eligible product or order when another correction is not appropriate
What affects the resolution
- Whether the order has entered production or shipped
- Whether the concern is a production error or the submitted customer selection
- Whether the product is digital, personalized, retouched, class-based, or specialty-made
- Whether the complete package or affected item is available for review
- Whether the school offers another retake date
- How much time has passed since the original transaction and event
Refund processing
When a card refund is approved, it is normally returned to the original payment method. Financial institutions can take additional business days to display the credit. Older transactions or unusual payment methods may require a different direct resolution.
Returns
Do not mail prints or products to Van Gogh unless Customer Support provides instructions. Most reviews begin with the order number, a description, and photographs or screenshots.
Important: Digital, personalized, specialty, retouched, and already-produced products are reviewed case by case. Contact Van Gogh before placing a duplicate order, discarding the product, or initiating a bank dispute.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Order number
- Student’s full name and school
- Affected product
- Clear description of the concern
- Photos or screenshots
- Requested resolution
- Current mailing address
For your security, never send a full card number, security code, banking password, or account password.