I Missed Retake Day or My School Does Not Offer Retakes
Retake sessions are scheduled by the school; Van Gogh does not offer a general drop-in studio substitute for a missed date.
Quick answer: Contact the school first to confirm whether another scheduled session exists, then contact Van Gogh about any paid order. Another photography date is not guaranteed.
Confirm the school schedule
The school controls building access, student supervision, and the retake calendar. Ask whether a second session, graduation makeup, sports makeup, or district-wide date is already planned.
What Van Gogh can review
- Whether an order was paid but no photograph was taken
- Whether the original image can still be ordered
- Whether a production correction can be handled without a new portrait
- Whether a refund or another customer-service resolution applies
- Whether the school has provided an alternate approved event
What is not guaranteed
- A private studio appointment
- Access to another school’s event
- A second trip to the school
- The same set, background, cap and gown, team, or equipment at a later date
- A replacement yearbook image after the school’s deadline
Important: Do not arrive at the Barrington production facility expecting a portrait session. The facility supports production and company operations; school portrait sessions are scheduled with participating schools.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Student’s full name and school
- Original and retake dates
- Photo event
- Order number, if paid
- Reason both dates were missed
- Any alternate instructions received from the school
For your security, never send a full card number, security code, banking password, or account password.