My Cart Looks Wrong or an Item Will Not Delete
Clear a stale browser session when products, quantities, students, or deleted items do not update correctly.
Quick answer: Close extra gallery tabs and reopen the gallery in a private or incognito browser window. A stored browser session can keep an older cart visible.
Try these steps in order
- Take a screenshot of the current cart in case you need support.
- Close every open Van Gogh gallery tab.
- Open a private or incognito browser window.
- Open the correct student’s original gallery link or Online Code.
- Review the cart and remove the unwanted item again.
- If needed, clear the browser’s site data or try another updated browser or device.
When the wrong student appears
Do not edit the other student’s products. Close the session and reopen your own student’s gallery. Confirm the name displayed under every cart item before payment.
When the quantity is wrong
Some package names describe the number of physical prints on a sheet, not the cart quantity. For example, a sheet containing two prints may correctly appear as one product unit in the cart. Check the product description before changing the quantity.
When the cart returns after deletion
A cached browser session can restore an older view of the cart. Private browsing is the fastest way to test whether the issue is stored browser data rather than the current gallery.
Important: Do not submit payment until the student, product, quantity, pose, background, delivery method, and total are correct.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Student’s full name and school
- Online Code
- Screenshot of the incorrect cart
- Product that will not update or delete
- Device and browser
For your security, never send a full card number, security code, banking password, or account password.