Why a Package Will Not Add to My Cart
Complete every required pose, background, sheet, quantity, and personalization choice before adding the package.
Quick answer: Most packages fail to add because one required image, background, print sheet, crop, or text field is incomplete. Scroll through the full package and complete every highlighted choice.
Check every package requirement
- Select a pose for every print sheet or digital slot.
- Select a background wherever a background choice is shown.
- Choose the exact number of Build Your Own sheets required by the package.
- Choose the required number of digital images for a digital bundle.
- Complete any name, team, grade, message, or personalization field.
- Review the crop or orientation if the product asks for one.
- Scroll to the bottom of the package; an unfinished selection may be below the visible screen on a phone.
Look for visual clues
The gallery may outline an unfinished selection, display a remaining-choice count, or keep the Add to Cart button inactive. Return to each product slot until the package summary shows all choices as complete.
Browser troubleshooting
- Save or note your selections.
- Refresh the page once.
- Close extra gallery tabs.
- Try a private or incognito browser window.
- Update the browser or try another device if the button still does not respond.
Important: Do not repeatedly press Add to Cart or payment buttons. First confirm that the package is complete and that only one copy appears in the cart.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Student’s school and Online Code
- Exact package name
- Screenshot of the full package and inactive button
- Number of choices the package says are remaining
- Device and browser
For your security, never send a full card number, security code, banking password, or account password.