---
title: I Received the Wrong Pose, Background, Crop, or Product
description: Report a wrong Van Gogh school-photo pose, background, crop, size, quantity, personalization, or product after delivery.
---
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# I Received the Wrong Pose, Background, Crop, or Product
## Compare the delivered item with the order confirmation and send Van Gogh the specific difference for correction.
**Quick answer:** Keep the product and order confirmation. Photograph the delivered item and identify exactly what was selected versus what was received.
## Compare the order and product
1. Find the order number and confirmation.
2. Locate the product name, selected image, background, crop, quantity, and personalization.
3. Photograph the full delivered item.
4. Take a screenshot of the confirmation or gallery selection when available.
5. Describe the exact correction needed.
## Selection issue or production issue
The confirmation helps Van Gogh determine whether the delivered item differs from the submitted selection or whether the wrong choice was made during ordering. Customer Support will review the available order record and recommend the appropriate solution.
## Normal crop differences
Different print sizes have different proportions, so some cropping is expected. A concern should be reported when the crop is materially different from the order preview, cuts off an important part of the student, or uses the wrong image.
## Do not reorder yet
A correction can often be handled as a replacement or reprint. Placing another paid order may create duplicate charges and delay the resolution.
> **Important:** Keep every received item until the case is resolved. Customer Support may need the product label, print size, or comparison photograph.
## Still need help?
Use the [Van Gogh Help Center](https://support.vangoghphoto.com?hsLang=en) to search for an answer or submit a private support ticket. You can also email [info@vangoghphoto.com](mailto:info@vangoghphoto.com) or call **847-382-2282**.
Please include:
- Order number
- Student’s full name and school
- Product name and size
- What was selected
- What was received
- Photos of the delivered item
- Screenshot of the order confirmation or intended selection
For your security, never send a full card number, security code, banking password, or account password.
## Related articles
- [How the Replacement and Reprint Process Works](https://support.vangoghphoto.com/replacement-and-reprint-process?hsLang=en)
- [How to Choose a Pose, Background, and Crop](https://support.vangoghphoto.com/choose-pose-background-and-crop?hsLang=en)
- [Van Gogh’s Satisfaction Guarantee, Reprints, and Refunds](https://support.vangoghphoto.com/satisfaction-guarantee-reprints-and-refunds?hsLang=en)
- [Customer Service](https://support.vangoghphoto.com/customer-service?hsLang=en)
- [Order Online](https://support.vangoghphoto.com/order-online?hsLang=en#main-content)
- [Shopping Cart Troubleshooting](https://support.vangoghphoto.com/order-online?hsLang=en#shopping-cart-troubleshooting)
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- [Delivery & Order Support](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#main-content)
- [Incorrect Orders](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#incorrect-orders)
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- [Privacy and Incorrect Orders](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#privacy-and-incorrect-orders)
- [Replacements and Reprints](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#replacements-and-reprints)
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- [Getting Help](https://support.vangoghphoto.com/contact-support?hsLang=en#getting-help)
- [Online Ordering](https://support.vangoghphoto.com/online-ordering?hsLang=en#main-content)
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