Why Specialty Products May Arrive Separately
Keepsakes and personalized products can use a different production process, package, carrier, or delivery schedule.
Quick answer: A specialty item may be produced and shipped separately from standard prints. Keep every order number and tracking message until all items have arrived.
Products that may use separate fulfillment
- Magnets
- Mugs and drinkware
- Ornaments
- Keychains
- Canvas or wall products
- Personalized keepsakes
- Certain sports, graduation, or class products
Why delivery differs
Specialty products use different materials, equipment, packaging, and quality checks than photographic prints. They may be produced in a separate batch, shipped by a different carrier, or sent directly to the home even when another part of the order goes to school.
How to check status
- Review the order confirmation for every product purchased.
- Check for more than one tracking email.
- Keep the standard print package and specialty item packaging separate when comparing contents.
- Contact Van Gogh after the expected shipment or event window has passed.
Important: A package is not necessarily incomplete just because the specialty item was not inside the standard print envelope. Confirm whether the item has its own shipment or later production schedule.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Order number
- Student’s full name and school
- Specialty product name and quantity
- Products already received
- Tracking number or delivery method
- Order date
For your security, never send a full card number, security code, banking password, or account password.