Ordering from a Phone, Tablet, or Computer

Quick answer: The gallery works on modern phones, tablets, and computers. Update the browser, close extra gallery tabs, and use a private window when the page shows old or incorrect information.

Recommended setup

Use a current version of Chrome, Safari, Edge, or Firefox.
Use a stable Wi-Fi or cellular connection.
Allow cookies and JavaScript for the gallery.
Temporarily disable a content blocker, strict privacy extension, or pop-up blocker when it prevents a required page from opening.
Use a personal device when a school or workplace device blocks shopping or payment pages.

For phones and tablets

Rotate the device when a crop or product preview is difficult to see.
Scroll through the full product; required selections may be below the visible area.
Use the browser itself rather than an email app’s small built-in preview window.
Do not switch repeatedly between several gallery tabs for different children.

For computers

Set browser zoom near the normal level so selection buttons are not hidden.
Close old gallery tabs and use one student at a time.
Try a private or incognito window when the wrong student or deleted item returns.

Before changing devices

Take screenshots or note the package and selections. A cart may not transfer exactly between different browser sessions, so review every item again before payment.

Important: Never enter payment information on a public computer or unsecured network. Always close the gallery and browser session when finished on a shared device.

Still need help?

Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.

Please include:

Student’s school and Online Code
Device type and operating system
Browser name
Exact step where the problem occurs
Screenshot of the page or error

For your security, never send a full card number, security code, banking password, or account password.