---
title: Ordering from a Phone, Tablet, or Computer
description: Get Van Gogh shopping-cart troubleshooting steps for iPhone, Android, tablets, Windows computers, Macs, and browsers.
---
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1. [Van Gogh School Photographers](https://support.vangoghphoto.com/?hsLang=en)
2. [Order Online](https://support.vangoghphoto.com/order-online?hsLang=en)
3. [Shopping Cart Troubleshooting](https://support.vangoghphoto.com/order-online?hsLang=en#shopping-cart-troubleshooting)
# Ordering from a Phone, Tablet, or Computer
## Use an updated browser, stable connection, and private window to solve most gallery and shopping-cart display issues.
**Quick answer:** The gallery works on modern phones, tablets, and computers. Update the browser, close extra gallery tabs, and use a private window when the page shows old or incorrect information.
## Recommended setup
- Use a current version of Chrome, Safari, Edge, or Firefox.
- Use a stable Wi-Fi or cellular connection.
- Allow cookies and JavaScript for the gallery.
- Temporarily disable a content blocker, strict privacy extension, or pop-up blocker when it prevents a required page from opening.
- Use a personal device when a school or workplace device blocks shopping or payment pages.
## For phones and tablets
- Rotate the device when a crop or product preview is difficult to see.
- Scroll through the full product; required selections may be below the visible area.
- Use the browser itself rather than an email app’s small built-in preview window.
- Do not switch repeatedly between several gallery tabs for different children.
## For computers
- Set browser zoom near the normal level so selection buttons are not hidden.
- Close old gallery tabs and use one student at a time.
- Try a private or incognito window when the wrong student or deleted item returns.
## Before changing devices
Take screenshots or note the package and selections. A cart may not transfer exactly between different browser sessions, so review every item again before payment.
> **Important:** Never enter payment information on a public computer or unsecured network. Always close the gallery and browser session when finished on a shared device.
## Still need help?
Use the [Van Gogh Help Center](https://support.vangoghphoto.com?hsLang=en) to search for an answer or submit a private support ticket. You can also email [info@vangoghphoto.com](mailto:info@vangoghphoto.com) or call **847-382-2282**.
Please include:
- Student’s school and Online Code
- Device type and operating system
- Browser name
- Exact step where the problem occurs
- Screenshot of the page or error
For your security, never send a full card number, security code, banking password, or account password.
## Related articles
- [My Cart Looks Wrong or an Item Will Not Delete](https://support.vangoghphoto.com/cart-item-will-not-delete-or-update?hsLang=en)
- [Why a Package Will Not Add to My Cart](https://support.vangoghphoto.com/package-will-not-add-to-cart?hsLang=en)
- [My Payment Was Declined or Checkout Showed an Error](https://support.vangoghphoto.com/payment-declined-or-checkout-error?hsLang=en)
- [Customer Service](https://support.vangoghphoto.com/customer-service?hsLang=en)
- [Order Online](https://support.vangoghphoto.com/order-online?hsLang=en#main-content)
- [Shopping Cart Troubleshooting](https://support.vangoghphoto.com/order-online?hsLang=en#shopping-cart-troubleshooting)
- [Delivery Charges](https://support.vangoghphoto.com/order-online?hsLang=en#delivery-charges)
- [Reorders and Late Orders](https://support.vangoghphoto.com/order-online?hsLang=en#reorders-and-late-orders)
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- [Getting Help](https://support.vangoghphoto.com/contact-support?hsLang=en#getting-help)
- [Online Ordering](https://support.vangoghphoto.com/online-ordering?hsLang=en#main-content)
- [Photo Proofs & Previews](https://support.vangoghphoto.com/online-ordering?hsLang=en#photo-proofs-previews)
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