Who Should I Contact: Van Gogh or My School?
The school manages schedules, student participation, and distribution; Van Gogh manages galleries, orders, payment, products, and corrections.
Quick answer: Contact the school for event scheduling and student logistics. Contact Van Gogh for gallery access, shopping-cart, payment, order, digital, quality, replacement, and refund support.
Contact the school for
- Picture Day, makeup day, and retake dates
- The class or team photography schedule
- Whether sibling pictures are offered
- Student attendance, classroom movement, or school-day accommodations
- Uniform, cap-and-gown, team-equipment, or school attire instructions
- Final yearbook deadlines, page content, names, clubs, and school approval
- Whether school-delivery packages have been distributed
Contact Van Gogh for
- Online Code or gallery access problems
- Wrong student or wrong images in a gallery
- Package, pose, background, crop, or shopping-cart questions
- Discount, checkout, payment, or order-confirmation research
- Digital-download delivery or file problems
- Home-shipping tracking
- Missing, damaged, incorrect, or lost products
- Reprints, replacements, satisfaction, cancellation, or refund review
Yearbook questions
Contact the school for book content and deadlines. Use the yearbook platform for account, payment, shipping, and personalization questions. Contact Van Gogh when the issue concerns a Van Gogh portrait image, photo export, or school-photo data.
School delivery
Ask the school whether distribution is complete. Once the school confirms it is complete, contact Van Gogh about an order that is still missing or incomplete.
Important: Schools should not be asked to research card payments, digital links, or Van Gogh order production. Van Gogh Customer Support can access the order record directly.
Still need help?
Use the Van Gogh Help Center to search for an answer or submit a private support ticket. You can also email info@vangoghphoto.com or call 847-382-2282.
Please include:
- Student’s full name and school
- Photo event
- Order number or Online Code
- Question you are trying to route
For your security, never send a full card number, security code, banking password, or account password.