---
title: "Who Should I Contact: Van Gogh or My School?"
description: Know whether to contact Van Gogh School Photographers or the school for Picture Day, retakes, gallery, order, delivery, and yearbook questions.
---
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1. [Van Gogh School Photographers](https://support.vangoghphoto.com/?hsLang=en)
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# Who Should I Contact: Van Gogh or My School?
## The school manages schedules, student participation, and distribution; Van Gogh manages galleries, orders, payment, products, and corrections.
**Quick answer:** Contact the school for event scheduling and student logistics. Contact Van Gogh for gallery access, shopping-cart, payment, order, digital, quality, replacement, and refund support.
Contact the school for
- Picture Day, makeup day, and retake dates
- The class or team photography schedule
- Whether sibling pictures are offered
- Student attendance, classroom movement, or school-day accommodations
- Uniform, cap-and-gown, team-equipment, or school attire instructions
- Final yearbook deadlines, page content, names, clubs, and school approval
- Whether school-delivery packages have been distributed
Contact Van Gogh for
- Online Code or gallery access problems
- Wrong student or wrong images in a gallery
- Package, pose, background, crop, or shopping-cart questions
- Discount, checkout, payment, or order-confirmation research
- Digital-download delivery or file problems
- Home-shipping tracking
- Missing, damaged, incorrect, or lost products
- Reprints, replacements, satisfaction, cancellation, or refund review
Yearbook questions
Contact the school for book content and deadlines. Use the yearbook platform for account, payment, shipping, and personalization questions. Contact Van Gogh when the issue concerns a Van Gogh portrait image, photo export, or school-photo data.
School delivery
For school-delivery orders, the school may be able to confirm when packages are being handed out. Van Gogh can help with the order, production status, missing products, and shipping questions. You can contact Van Gogh even if you do not know whether school distribution is complete. Checking with the school may be helpful, but it is not a requirement before requesting support from Van Gogh.
> **Important:** Schools should not be asked to research card payments, digital links, or Van Gogh order production. Van Gogh Customer Support can access the order record directly.
Still need help?
Use the [Van Gogh Help Center](https://support.vangoghphoto.com?hsLang=en) to search for an answer or submit a private support ticket. You can also email [info@vangoghphoto.com](mailto:info@vangoghphoto.com) or call **847-382-2282**.
Please include:
- Student’s full name and school
- Photo event
- Order number or Online Code
- Question you are trying to route
For your security, never send a full card number, security code, banking password, or account password.
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- [How to Contact Van Gogh Customer Support](https://support.vangoghphoto.com/contact-van-gogh-customer-support?hsLang=en)
- [What Information Should I Include in a Support Request?](https://support.vangoghphoto.com/information-to-include-in-support-request?hsLang=en)
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- [Multiple Children](https://support.vangoghphoto.com/order-online?hsLang=en#multiple-children)
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- [Missing Items](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#missing-items)
- [Home Shipping](https://support.vangoghphoto.com/delivery-order-support?hsLang=en#home-shipping)
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- [Support Routing](https://support.vangoghphoto.com/policies-company?hsLang=en#support-routing)
- [Company Information](https://support.vangoghphoto.com/policies-company?hsLang=en#company-information)
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- [Picture Day & Retakes](https://support.vangoghphoto.com/picture-day-retakes?hsLang=en#main-content)
- [Retakes](https://support.vangoghphoto.com/picture-day-retakes?hsLang=en#retakes)
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- [Gallery Deadlines](https://support.vangoghphoto.com/access-your-photos?hsLang=en#gallery-deadlines)
- [Gallery Privacy](https://support.vangoghphoto.com/access-your-photos?hsLang=en#gallery-privacy)
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- [Gallery Access](https://support.vangoghphoto.com/online-gallery-codes?hsLang=en#gallery-access)
- [Gallery Status](https://support.vangoghphoto.com/online-gallery-codes?hsLang=en#gallery-status)
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