---
title: Why My Children Are Showing in Separate Carts
description: Learn why Van Gogh sibling galleries sometimes require separate carts, checkouts, order numbers, and shipping charges.
---
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# Why My Children Are Showing in Separate Carts
## Separate carts are expected when student galleries use different event, form, delivery, or fulfillment settings.
**Quick answer:** The galleries cannot always be combined. Complete each cart separately when the system separates the students, unless you need Van Gogh to review an unexpected fee before ordering.
## Common reasons for separate carts
- One student is in a prepay event and another is ordering after viewing photos.
- One event requires additional student information or a custom form.
- The students are connected to different schools, photo programs, or ordering templates.
- The events use different home-shipping, school-delivery, or production settings.
- One order includes a product or service that must be fulfilled separately.
## What separate carts change
- Each cart receives its own order number.
- Each cart may have its own shipping, handling, tax, promotion, and delivery method.
- Orders may be produced or delivered at different times.
- A discount or free-shipping threshold from one cart may not apply to another cart.
## Before you pay
Review both carts and totals. If the students attend the same school and appear to be in the same event but still produce unexpected duplicate shipping or handling, contact Van Gogh before submitting payment. Customer Support can confirm whether the carts are correctly separated.
> **Important:** Do not move one child’s images into the other child’s package. Packages and image selections remain connected to the student displayed in the product.
## Still need help?
Use the [Van Gogh Help Center](https://support.vangoghphoto.com?hsLang=en) to search for an answer or submit a private support ticket. You can also email [info@vangoghphoto.com](mailto:info@vangoghphoto.com) or call **847-382-2282**.
Please include:
- Names of all students
- School or schools
- Online Codes
- Screenshot of each cart total
- Delivery method shown for each cart
- Product or package names in each cart
For your security, never send a full card number, security code, banking password, or account password.
## Related articles
- [How to Order Photos for Multiple Children](https://support.vangoghphoto.com/order-for-multiple-children?hsLang=en)
- [Shipping, Handling, and Sales Tax Explained](https://support.vangoghphoto.com/shipping-handling-and-sales-tax?hsLang=en)
- [How Free Shipping Works in the Van Gogh Gallery](https://support.vangoghphoto.com/how-free-shipping-works?hsLang=en)
- [Customer Service](https://support.vangoghphoto.com/customer-service?hsLang=en)
- [Order Online](https://support.vangoghphoto.com/order-online?hsLang=en#main-content)
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- [Multiple Children](https://support.vangoghphoto.com/order-online?hsLang=en#multiple-children)
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